By Tyler Garrett, executive assistant to Randy Russon, founder of TOP CFOS
To us, exceeding customers’ expectations means surprising customers with the very best customer service. In his book The 7 Habits of Highly Effective People, Stephen R. Covey discusses the service he once received at a hotel where everyone went out of their way to serve him. Their motto was “Uncompromising Personalized Service.” Covey said, “For a three-day period, I watched every conceivable situation where service was called for. I always found that service was delivered in a very impressive, excellent way. But it was always also very personalized.”
Randy’s found this same kind of service at a Maceys grocery store here in Utah. Randy loves shopping at this store, simply because of the fantastic customer service he experiences every time he walks in. I mean, those guys are good! He’s shopped at this store for years, and whenever he asks a clerk where he can find an item, they drop what they’re doing and take him right there. On top of this, they do it willingly. They never seem bothered, and they consider it a privilege to serve. How often do you find customers’ expectations exceeded in today’s world? Randy will go out of his way to shop there because of this. He loves being on the receiving end of this kind of service.
Another great customer service experience Randy’s enjoyed comes from Amazon. Sometimes, Randy will find himself sitting in his office late at night with a need to call Amazon to fix a problem. All he has to do is go to their website, click on the Call Me Now link, and wait a few seconds for the phone to ring with an employee ready to serve. And this is at any time of the day or night—wow! If you want to stay in business for a long time, all you have to do is follow the examples in these great customer service stories. People love being served and will come back over and over again for more.
And this is the same degree of customer service that we promise you. We know what it’s like to be treated as second-class citizens. We also know what it’s like to be treated like valued customers, and as your financial gurus, you can expect nothing but kind, pleasant relations as we work together to help your business thrive. Why not give us a call, if not to simply experience a few minutes of exceeded expectations?
We hope you’ve enjoyed our blog. Remember, TOP CFOS offers the finest CFO services to companies that want to take their businesses to the top. We love being the catalyst behind firms’ soaring profits, and we’d love to be a part of your team. Our contact info can be easily found on our website, so feel free to reach out anytime.
Our next post will come from the Leadership category and is titled “Organization.” Thank you for joining us!
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