financial guidance

Good Communication

Today’s post is by Chad Vorwaller and Randy Russon with TOPCFOS

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I came across someone in my travels one time who said that 80% of the challenge in business was learning how to effectively communicate with others. Truly, this is the challenge to anyone in business or in life. When I was in college, I took a communications class that I really enjoyed and learned a lot from. The professor taught us that there were two parts to good communication. The first part was being a good sender and the second part was being a good receiver. Both parties need to do their part in order for good communication to happen. In other words, you need to be both a good listener and a good communicator. One common attribute found in almost every single successful business leader is the ability to effectively communicate with others.

Communication is more than just words; it is our behavior. A quality communicator is one who effectively conveys his/her message to the intended audience fulfilling their needs as recipients of the message. A good communicator is one who understands the emotions of the recipient of the message. Additionally, a good communicator is not only one who listens to others, but is also one who has the ability to successfully understand and read the various situations and environments they are in. A successful communicator understands when a message or conversation needs to be brief and to the point or whether a detailed conversation or presentation is necessary. Often, we spend too much time and effort focusing on ourselves when it comes to our communication skills, like our clarity of speech and our non-verbal cues.

It may best serve us to put our energy and focus on our intended audience and what their needs are. These aspects are extremely important to communicate effectively. Mike Myatt, who is a contributor to Forbes, writes a great article on communication entitled, “10 Communication Secrets of Great Leaders”. He states the following, “…Examine the world’s greatest leaders and you’ll find them all to be exceptional communicators. They might talk about their ideas, but they do so in a way which also speaks to your emotions and your aspirations. They realize if their message doesn’t take deep root with the audience then it likely won’t be understood, much less championed…” He further shares the ten principles as follows:

  1. Speak not with a forked tongue.
  2. Get personal.
  3. Get specific.
  4. Focus on the leave-behinds not the take-a way’s.
  5. Have an open mind.
  6. Shut-up and listen.
  7. Replace ego with empathy.
  8. Read between the lines.
  9. When you speak, know what you’re talking about.
  10. Speak to groups as individuals.
  11. Bonus – Be prepared to change the message if needed.

I like number one and number seven above. Telling the truth is so important in life, and having empathy for others goes a long ways in having good communication.

We hope you’ve enjoyed our Blog today. Please remember, TOP CFOS offers the finest financial guidance to companies anywhere in the world and would love to be a part of your team. Feel free to reach out to us anytime. Your feedback is most welcome, and we invite you to share this post with friends and associates. Our contact information can easily be found here on our website, so give us a call today! Our next post will come from the Customer Service category on our website and is entitled Live Operator vs. a Recording. And, thank you for joining us!