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Exceeding Customers' Expectations, CFO

Exceeding Customers’ Expectations

By Tyler Garrett, executive assistant to Randy Russon, founder of TOP CFOS

To us, exceeding customers’ expectations means surprising customers with the very best customer service. In his book The 7 Habits of Highly Effective People, Stephen R. Covey discusses the service he once received at a hotel where everyone went out of their way to serve him. Their motto was “Uncompromising Personalized Service.” Covey said, “For a three-day period, I watched every conceivable situation where service was called for. I always found that service was delivered in a very impressive, excellent way. But it was always also very personalized.”

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